Frequently Asked Questions

No. Part of the self-check in concept is that we operate with a minimum of staff on site. If you need any assistance you can reach us with the provided phone number at the lobby desk.  

You will receive all the important information such as how to retrieve the room key, room number and pre-registration form before your arrival.

Cancellations must be made 14 days (in summer) and 30 day (in winter) prior to arrival. Otherwise, bookings cannot be amended, modified or cancelled. Any booking cancellation or failure to arrive on the scheduled check-in date will be treated as a no-show and will result in the total payment under that Booking Confirmation (including add-on charges together with applicable taxes).

Yes. All rooms come with basic toiletries which includes soap and shampoo.

No, Artemis does not provide refunds, unless stated otherwise in your booking rate plan.

 The earliest time you can check-in is 3 pm.

For us, a nice smell goes hand in hand with a comfort. That’s way the Hotel is a strictly non-smoking hotel. Smoking is not permitted in guest rooms. In case of non-compliance, we will have to charge you CHF 350 for basic cleaning costs. However, smoking on the balconies is allowed and we do offer a smoking area in front of the main door. Feels somewhat like that schoolyard charm.

The hotel is 5 minutes walking distance from the parking and bus terminal. The local taxi company (Bolero Taxi) offers transports at a fee, you can reach them at +41 (0) 27 957 70 20.

Public parking spaces are at the entrance of the village at a daily fee. Unfortunately we do not reserve parking spaces.

In Swiss Francs.

Please call the hotel number to have a new key issued. The charges for lost keys or key not returned after check out is CHF 5.-

Yes, all guests enjoy complimentary high-speed WiFi access throughout the property. You will find the access code in the Lobby and your Room.

Yes. All beds come with a full set of linen which includes bed sheet, duvet and pillows.

Unfortunately not. 

We do not have connecting rooms, however we have family rooms featuring 2 bed rooms and also a suite with 2 bed rooms, living room and kitchen.

For the safety and comfort of other guests, non hotel guests are not allowed in the hotel and rooms.

Yes you can, however we are not able to pick it up for you from the bus terminal.

Whatever you might forget, we have it in our lost and found. Should you have forgotten anything during your last stay, simply use the contact form. Let us know your name, room number, time period, the lost item and your phone number and we well contact you with info as soon as possible.

Unfortunately only our public areas are also easily accessible with a wheelchair due to the original architectural features of the Hotel.

Although we don't have a minibar in the rooms, we offer a rich variety of drinks and snacks in the lobby lounge. Also there is a fridge in the dining area for you to use.

We passed on telephones in the rooms, but in return you have free high-speed wifi.

The Saas-Fee Tourism Office website is the to go place as it provides a lot of information about Saas-Fee, activities you can do including cable cars openings.  https://www.saas-fee.ch. You can also visit them at their office which is located at the end of the car park.

Any damages by the guests to the room or the hotel will be charged to guests account including any missing items.

Yes you can store your bags on the day of arrival and departure with us. The luggage store room is next to the elevator. 

Yes you can keep your bike in the ski room on level -1.

Some dining suggestions: Restaurant Walliserkanne at the Allalin Hotel or if you are preferring a half board option we recommend the Restaurant at the Hotel Bristol. More options: Saas-Fee Culinary Brochure